Ravensbourn Limited consider protecting the privacy of our customers and website visitors to be of vital importance. This means that we process and secure personal data very carefully. In doing so, we are complying with the applicable legislation and regulations regarding personal data protection.
Recording and processing personal data
We collect the following personal data that you provide to us, e.g. for purchasing products or services, creating and using an account, visiting our websites, registering for newsletters.
Name and contact details: we use your name, job title and contact details, such an address, telephone number and email address in order to communicate with you about the performance of agreed services and the delivery of products.
Interest of users: personal data about your preferences for certain products and services. We use this personal data in order to better align with your interests the services we offer and any information sent to you about our products or services or those of third parties, whereby the foregoing is in accordance with the applicable legislation and regulations in that context.
Payment details: we use your payment details, such as bank account number and credit card details to process payments.
Visitor data: our website tracks visitor information, such as the most frequently visited pages. The purpose of this is to optimise the website’s layout. The data is used for research and analysis purposes, with the aim of improving customer experience on our websites.
Sharing personal data
We may share your personal information with third party suppliers, such as couriers or suppliers, to allow us to provide the service to which you have subscribed. We do not share your personal information with any other company unless we need to in order for us to provide the service to which you have subscribed or purchased from us. We will never pass on your personal information to other companies for marketing purposes.
Personal data Security
Your personal information is stored and processed on our internal systems to allow us to provide the services to which you have subscribed.
Contact us if you have any enquiries
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us on firstname.lastname@example.org or post enquiries to Ravensbourn Limited, Occupation Lane, Woodville, Swadlincote, DE11 8ET.