Ravensbourn Limited consider protecting the privacy of our customers and website visitors to be of vital importance. This means that we process and secure personal data very carefully. In doing so, we are complying with the applicable legislation and regulations regarding personal data protection.

Recording and processing personal data

We collect the following personal data that you provide to us, e.g. for purchasing products or services, creating and using an account, visiting our websites, registering for newsletters.

Name and contact details: we use your name, job title and contact details, such an address, telephone number and email address in order to communicate with you about the performance of agreed services and the delivery of products.

Interest of users: personal data about your preferences for certain products and services. We use this personal data in order to better align with your interests the services we offer and any information sent to you about our products or services or those of third parties, whereby the foregoing is in accordance with the applicable legislation and regulations in that context.

Payment details: we use your payment details, such as bank account number and credit card details to process payments.

Visitor data: our website tracks visitor information, such as the most frequently visited pages. The purpose of this is to optimise the website’s layout. The data is used for research and analysis purposes, with the aim of improving customer experience on our websites.

Sharing personal data

We may share your personal information with third party suppliers, such as couriers or suppliers, to allow us to provide the service to which you have subscribed. We do not share your personal information with any other company unless we need to in order for us to provide the service to which you have subscribed or purchased from us. We will never pass on your personal information to other companies for marketing purposes.

Personal data Security

Your personal information is stored and processed on our internal systems to allow us to provide the services to which you have subscribed.

Cookies

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them, or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Contact us if you have any enquiries

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us on sales@ravensbourn.co.uk or post enquiries to Ravensbourn Limited, Occupation Lane, Woodville, Swadlincote, DE11 8ET.